Refund and Cancellation Policy
Introduction
At Northstar Revenue Growth Partners Private Limited, operating under the trademark and brand name RemoteReps247 (“we,” “our,” or “us”), we are committed to providing exceptional service to our customers. This Refund and Cancellation Policy outlines the terms and conditions governing refunds and cancellations for our services.
Scope
This policy applies to all users of our website ([https://remotereps247.com/]) and services offered by Northstar Revenue Growth Partners Private Limited.
General Terms
- Agreement to Terms: By purchasing our services, you agree to this Refund and Cancellation Policy.
- Non-Transferable: Refunds and cancellations are non-transferable and applicable only to the original purchaser.
- Supremacy of Policy: Terms mentioned in individual service agreements will not supersede this Refund and Cancellation Policy. Only the terms outlined herein shall be valid and binding.
Refund Policy
Eligibility for Refunds
Refunds are applicable only under the following circumstances:
- Service Guarantee: If we fail to deliver the promised results as explicitly specified in the signed service agreement applicable to the purchased service.
- Overpayment: If an overpayment is identified due to a system or manual error.
- Service Unavailability: If a service cannot be rendered due to unforeseen circumstances or technical issues.
Refund Process
- Request Submission: Refunds will only be considered upon receipt of an email request sent to support@remotereps247.com. The request must include:
- Full name
- Order ID or service agreement reference
- Reason for the refund request
- Proof of payment
- Review Timeline: Refund requests will be reviewed within 7-10 business days of submission, after which confirmation will be provided to the customer.
- Processing Timeline: Once the refund request is confirmed, refunds will be processed within 90 business days and credited to the original payment method. Processing times may vary depending on your payment provider.
Non-Refundable Cases
The following are not eligible for refunds:
- Completed services where the deliverables have been fulfilled in accordance with the service agreement.
- Voluntary cancellation of services by the user after work has commenced.
- Disputes arising from non-compliance with these terms and conditions.
Cancellation Policy
Cancellation Requests
Users may cancel services under the following terms:
- Prior Notice: A written notice must be provided at least [X days/weeks] before the scheduled start date of the service.
- Cancellation During Service: If services are already in progress, no refund will be applicable if the user chooses to cancel the service for any reason.
Non-Cancellable Services
- Custom or bespoke services tailored specifically to the user’s requirements.
- Services where cancellation terms are explicitly stated in the service agreement.
Dispute Resolution
- If you are dissatisfied with our resolution of a refund or cancellation request, you may escalate the matter by contacting complaints@remotereps247.com.
- Any unresolved disputes shall be governed by the laws of Singapore and resolved through arbitration in accordance with the rules of the Singapore International Arbitration Centre (SIAC).
Updates to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services signifies acceptance of the revised policy.
Contact Us
If you have any questions regarding this policy, please contact us at:
Contact Details:
- Email: support@remotereps247.com
- Address: Northstar Revenue Growth Partners Private Limited, 2 Venture Drive, #19-21, Vision Exchange, Singapore 608526
